FAQ

Plutonex is a fully automated service for exchanging cryptocurrencies and tokens on favorable terms. Plutonex is not custodial. The exchange takes place immediately after receiving the coins and the required number of network confirmations.

Plutonex was launched in 2018 by a team of blockchain specialists with extensive experience in developing rich web applications. In an effort to provide a convenient platform for cryptocurrency exchanges, Plutonex is constantly actively developing and improving for its customers.

Our top priority is to provide a high quality cryptocurrency exchange service through our unique solutions that do not compromise speed and security.

For 4 years, Plutonex has gained the trust of more than a million users from all over the world. We respect the anonymity and security of our customers — no data is required to make exchanges. Plutonex works completely automatically and support is available on Live Chat 24/7.

The loyalty of our customers is fully reflected on popular sites in Trustpilot and BestChange reviews.

Plutonex on social networks:

• Facebook
• Twitter
• Instagram

Plutonex on forums:

• Reddit
• Bitcointalk
• Medium
• Steemit

For example, imagine that we change Bitcoin to Ethereum

Step 1. In the "Send" field, select Bitcoin and enter the amount you want to exchange.

Step 2. Choose a fixed or float rate, then enter or scan the address to which you will receive Ethereum and click the button "Exchange Now".

Step 3. Send Bitcoin to the wallet specified on the order page, and after several confirmations, Ethereum will be credited to the wallet specified in Step 2.

Fixed rate

Opting for a fixed rate, you get the price you see at the point of initiating a transaction.

• Pay just 1% + network fee.
• Rates freeze for 10 minutes.
• If the market rate changes by more than 1.2% before the appearance of your transaction on the blockchain network, you will be asked to make a refund or continue exchanging at the market rate.

Attention! Your transaction must be received within 10 minutes and the amount must exactly match the amount of the order. Otherwise, you will be prompted to make a refund or continue the exchange at the market rate.

Float rate

The exchange rate is finally set when your transaction receives the necessary number of blockchain network confirmations. If the market goes up, you will get more cryptocurrency, if down - less. All fair.

• Pay just 0.5% + network fee.
• The exchange will be made at the market rate, which is finally set within 10 minutes after your transaction receives the required number of confirmations in the blockchain network.

Example: you are exchanging 1 BTC for 28.37362388 ETH. With a fixed rate, you will receive exactly 28.37362388 ETH. With a float exchange rate, the amount of ETH can change both up and down. It depends on changes in the market rate.

You can choose from two exchange strategies:

• Fixed rate: Plutonex fee 1% + network fee. The exchange rate is fixed at the time of order creation.
• Float rate: Plutonex fee 0.5% + network fee. The exchange rate is set only after your transaction arrives and is confirmed by the network. The order amount may change from the moment the order was created due to changes in the market rate, both up and down.

The network fee is a payment to miners for processing a transaction, its amount is individual for each blockchain.

As soon as your transaction arrives at our address and receives the required number of network confirmations, the exchange is automatically performed and a transaction is sent to your address. The waiting time for transaction confirmation depends on several factors: the network fee you specified when sending it and the speed of the blockchain network.

If you send us a transaction with a low network fee, you risk spending a lot of time waiting for the order to be completed. The order will be executed automatically only after your transaction receives the required number of network confirmations. Due to the low fees, the transaction may have poor priority and not be confirmed by the network anytime soon.

The average amount of the network fee is individual for each blockchain, and depending on the current load, it may change. The more you set the network fee, the higher the priority of the transaction and the faster it will be processed. Usually, the optimal network fee is automatically calculated by your wallet.

The speed of transaction processing depends on the bandwidth of the blockchain and the set fee of the network when it is sent. We automatically send transactions with the current network fee. Sometimes in the blockchain network there are increased loads beyond our control and untimely release of new blocks.

Carefully check the network of the address you are trying to enter when creating the order, and the network of the currency you have selected in the "Receive" field. If your address is determined to be invalid, then your address network does not match the network of the selected currency.

Order status is updated in real time. We recommend that you do not close the order page until it is completed. You can also subscribe to email notifications on the order page. When transactions enter the network, links to explorers appear on the order page to track them.

If your transaction has not arrived before the order time has passed, on the order page you will be able to choose:

• Continue the exchange at a floating rate. The order will be executed after the transaction is received and the required number of network confirmations is received.
• Make a refund of the amount sent for the exchange minus the network fee. To do this, you need to specify your address, to which the coins will be returned after receiving your transaction.

If you have entered a valid email address in your order, you will receive an email with a link to your order.

You can return to the page through your browser history.

You can ask for help in the Live Chat on the site.